Returns and Refunds Policy
At Alitaste, we want you to be completely satisfied with your purchase. This policy outlines our return and refund procedures for all products and services.
Digital Products (Cookbooks, Recipe Collections, Digital Content)
Refund Eligibility
- 30-day money-back guarantee from the date of purchase
- Refunds available if you're not satisfied with the quality or content of our digital products
- Technical issues preventing access to purchased content are eligible for full refunds
Non-Refundable Items
- Digital products downloaded more than 30 days ago
- Custom recipe consultations that have been completed
- Gift purchases (original purchaser must request refund)
Physical Products (if applicable)
Return Window
- 30 days from delivery date for physical cookbooks, merchandise, or kitchen tools
- Items must be in original condition with all packaging materials
Return Conditions
- Products must be unused and in resalable condition
- Original receipt or proof of purchase required
- Customer responsible for return shipping costs unless item was defective or incorrect
Damaged or Defective Items
- Report damaged items within 7 days of delivery
- We'll provide prepaid return shipping for defective products
- Full refund or replacement offered at customer's preference
Subscription Services
Cancellation Policy
- Cancel anytime before your next billing cycle
- No refunds for partial subscription periods already billed
- Access continues until end of current billing period after cancellation
Free Trial Periods
- Cancel during free trial to avoid charges
- Automatic billing begins after trial period ends
Refund Process
How to Request a Refund
- Contact us at [Support@alitaste.com] or through our contact form
- Include your order number and reason for refund request
- Provide proof of purchase (receipt or order confirmation)
Processing Time
- Digital products: 3-5 business days after approval
- Physical products: 5-10 business days after we receive returned items
- Refunds processed to original payment method
What We Need From You
- Order number or transaction ID
- Email address used for purchase
- Brief explanation of refund reason (helps us improve our products)
Exchanges
We currently offer exchanges for:
- Physical products in wrong size or color
- Defective items
- Items damaged during shipping
Exchanges must be requested within 30 days of purchase and are subject to product availability.
Contact Us
If you have questions about returns or need to initiate a refund, please contact us:
Email: Support@alitaste.com
Response Time: 24-48 hours during business days
Policy Updates
We may update this policy periodically. Changes will be posted on this page with an updated "Last Modified" date. Continued use of our services after changes constitutes acceptance of the revised policy.
This policy applies to all purchases made through the Alitaste website and authorized retailers. For purchases made through third-party platforms, their respective return policies may apply.